WEEKDAYS

Weekday help has two main categories: Receiving Truck Orders and Stocking Shelves. *Please note* The dates/times for receiving truck orders are subject to change due to the Feeding America truck availability. Each day may involve other items such as cleaning, or various odd tasks as the pantry's needs require. Due to the unknown nature of the jobs, volunteers may be both inside and outside throughout the shift, so they should dress accordingly.

CHRISTMAS

If you are 16 yrs of age or older and would like to help out your neighbors this Christmas season, this is the perfect opportunity for you! Join us at the Mattawan Area Pantry for our Christmas Distribution and help to serve those in our community who are experiencing food insecurity. There are a wide variety of jobs that you can serve at and share the Christmas spirit with Mattawan!

Mattawan Area Pantry Volunteer Sign-up – FAQ

Question – Why did the Mattawan Area Pantry switch from using Signup Genius to this new Volunteer Signup Form and Portal?

• Answer – The Mattawan Area Pantry has been on a years long journey to upgrade and modernize our systems for serving all our constituents. This includes having better visibility to the Customers we serve, our generous Donors, and of course the Volunteers that help us make it all happen.  We believe the new Volunteer Sign up Form and Portal will keep us all better connected and provide you with an improved volunteer experience.

Question – This is my first time using the new Volunteer Sign-up. Why is it asking me to Log In to my account?

• Answer – First time volunteers may simply close the Log-in prompt (click the X in the upper right corner). You’ll be invited to create an Account after your sign up for your first Volunteer Opportunity.

Question – Can I sign up for multiple Volunteer Opportunities at the same time?

• Answer – Yes! To sign up for multiple Volunteer Opportunities simply check the events that meet your interest and click Next. Note that Weekday opportunities allow you to select additional dates on the next page.

Question – I can only volunteer for the Weekend Distribution events (or only for Weekday Pantry Stocking). Is there a way to see only those opportunities instead of scrolling the long list?

• Answer – Yes! You can filter available opportunities by type of volunteer opportunity or by date. Just click on the “Filter” button above the list.

Question – Can I see who else has signed up for an opportunity I’m interested in?

• Answer – No. Sorry, you only have visibility to your own volunteer information.

Question – I’d like to sign up multiple members of my family at the same time. Is this possible?

• Answer – You may not sign up multiple people in the same session using your account credentials. However, you may sign up different family members using their name and your email and/or mobile phone without creating an account for them. (You will receive notifications on their behalf.) In this case, the person will be recorded in our Volunteer database, but they will not be able to maintain their volunteer information until they create their own account.

Question – What are the key features of the Volunteer Portal?

• Answer – By creating your own volunteer account you will have access to the following features:

1. Sign up for future volunteer opportunities without having to retype your name, email, and phone.
2. View all future volunteer opportunities for which you have previously committed to.
3. View all past volunteer opportunities, including your credited volunteer hours. This may be useful for school or employer service requirements.
4. Remove yourself from future volunteer opportunities. We love when volunteers proactively remove themselves in advance from volunteer events because this opens up the slot for another volunteer!

Question – How do I know if a volunteer opportunity is still accepting volunteers?

• Answer – When you click on a volunteer opportunity, the number of open positions is listed.

Question – How will I know if a Volunteer Opportunity is full?

• Answer – When a Volunteer Opportunity is fully staffed, the Opportunity will drop off the list of available opportunities.

Question – How far in the future will Volunteer Opportunities be available for sign up?

• Answer – Currently we are opening Volunteer opportunities 4 months in advance. For example, June opportunities will be available for sign-up staring in February.